Claims

Claims

To make an insurance policy claim, simply follow these steps.

By accurately following the insurance policy payout process, you will ensure your insurance claim is paid as quickly as possible with no complications.

Notify us of your insurance claim within 72 (seventy two) hours of the event. Please deliver all relevant information and details to us within 30 (thirty) days of the occurrence of the event.
Where applicable, notify the police within 24 (twenty four) hours of the event. Send us a copy any statement to the police within 14 (fourteen) days, advising us of the police station and reference number.
Immediately send us any documentation, processes or correspondence you receive in connection with the event by fax, email or express mail. You are not permitted to instruct your own attorney to recover from or defend any actions from a third party. Under no circumstances admit liability, make any statements, offers, promises or payment to or negotiate or settle your claim with any person claiming damages from you.
Advise us of any other insurance in force covering the event.
Provide us with such proof, information, affidavits and cooperation Lebone Insurance Brokers may require to process the insurance claim
Please wait for the written approval of the insurance company before giving instructions for repairs or replacements.
You will be responsible for the excesses as set out in the Schedule of Insurance in respect of each claim.
Assist us at any stage in any recovery action instituted by us against any third party responsible for loss or damage that may proceed in your name and/or for the identification of the property stolen and recovered and the prosecution of those responsible - for which assistance we will reimburse you for your reasonable out-of-pocket expenses.

Should you fail to comply with any of the claims conditions set out in the General Conditions section of your policy, Insurance companies have the right to reject liability and/or cancel your policy and/or claim repayment from you of all amounts that they may have paid in respect of your claim

Download Claim Forms (PDF FORMAT)